About Cable

Q1. What is the wire material?

A: It is pure copper cable, which is the highest quality cable with rapid charge and sync speed.

Q2. How is the charge and sync speed? Is it slower than my original cable?

A: It has the same charge and sync speed to your original cable. And we provide 12 months replacement warranty at the same time.

Q3. What is the difference between PVC cable and nylon cable?

A: They have the same charge and sync speed, and only looks different.

Q4. What if my cable doesn't work?

A: Please try another cable to make sure the cable is defective. Please email us at support@tommox.com to claim your 12-month warranty.

Q5. What is the operating/storage temperature?

A: They can operate at temperatures ranging from 0°C TO 40°C and can be stored in temperatures ranging from -20°C TO +70°C.

About Car Chager

Q1. Can I use it on my truck?

A: YES, it is for using in car with 12V input.

Q2. What kind of USB cable shall I use?

A: You can use any cable. However, to ensure compatibility and best performance, we strongly recommend using your device’s original cable, a third-party certified cable (such as MFI), or the included cable.

Q3. What should I do if any port or ports stop working?

A: If any port or ports stop working, it may be due to a faulty cable. Please try charging with different cables. If the problem persists, please email us at support@tommox.com to claim your 12-month warranty.

Q4. How do I check my device’s input current and voltage?

A: Refer to your device’s user manual, original OEM charging adapter, contact the manufacturer, or search online to find this information.

Q5. What is the operating/storage temperature?

A: They can operate at temperatures ranging from 0°C TO 40°C and can be stored in temperatures ranging from -20°C TO +70°C.

About USB Charger

Q1. What kind of cable is compatible with this adapter?

A: In order to ensure safety and best charging speed, we recommend your original USB cable or cable certified by third party (MFi).

Q2. How can I seek for help if one of the USB ports can't charge my device.

A: Please try to use another USB cable. If it can charge again, then we know the USB cable is broken. If it still doesn't work, please contact our customer service to enjoy our no-hassle 12 months replacement warranty.

Q3. What should I do when I am sure the charger is not working.

A: First of all, never open the charger by yourself. Please try different USB cable or plug in the cable again. If it still doesn't work, please contact our customer service to enjoy our no-hassle 12 months replacement warranty.

Q4. What is the output for each USB port?

A: It depends on what devices you are connecting. Each USB port with Smart IC, which can automatically identify devices to provide right charging current. The maximum is 5V 2.4A.

Q5: How can I know input current and input voltage of my charging devices?

A: They are written in the User Manual of your device, and it is printed on your original charger. You may also search the info online, or ask manufacturer of your device.


About Wall Charger

Q1. Can I replace the plug for different type?

A: The plug is not detachable, and it can not be replaced. We have different plug types like US and EU.

Q2. Why Tommox wall charger sizes are bigger?

A: We already tried our best to make it in the smallest size, while we put all the premium hardwares inside it to ensure its fast charging speed and true high power output.

Q3. What kind of USB cable shall I use?

A: You can use any cable. However, to ensure compatibility and best performance, we strongly recommend using your device’s original cable, a third-party certified cable (such as MFI), or the included cable.

Q4. How do I check my device’s input current and voltage?

A: Refer to your device’s user manual, original OEM charging adapter, or contact the manufacturer to determine this information.

Q5. Can I use them in other countries?

A: Yes, this charger is compatible with any outlet with an output ranging from 100-240V. However, the plug is designed for the country it was originally shipped to. You may need to buy a universal adapter .

About Wireless Charger

Q1: What is the wireless charger charging speed?

A: Charging speed varies widely depending on the device. This wireless charger delivers a maximum charge current of 1A.

Q2. What if the wireless charger is not charging my device(s)?

"A: 1. Check to ensure that your device is Qi-compliant.

2. Check to ensure that the AC adapter you're using with the wireless charger has an output of 2A or more.

3. Check to ensure that you are placing your phone on the center of the wireless charger.

4. The wireless charger's cable may be faulty. Try using a different cable. If the problem persists, please email us at support@tommox.com to claim your 12-month warranty."

Q3. How does the wireless charger charging speed compare to a traditional wired charger?

A: It depends on your device, but wireless charging generally charges at a slower rate than a charging cable.

Q4. Is radiation from wireless chargers harmful to one’s health?

A: The wireless charger only emits non-ionizing radiation which is not harmful to humans.

Q5. Does wireless charging affect other wireless devices?

A: No. Wireless chargers use frequencies between 110-205kHz, which are in a different range than most wireless devices.

Q6. Should the charger produce excessive heat during the charging process?

A: When in use, this charger's temperature should not exceed 104°F/40°C.